They were very polite and understanding of my needs and did all they could to get me the best price for a great product
mike reiff
Raphael helped out very much. It didnt take very long to get me all set up with an appointment and even called the insurance company. Thank you
Chris Moore
Raphael was friendly, efficient and very effective.
kate potter
Emailed in to get a quote– Raphael called within 15 minutes and was very informative. When I said the original quote was a little higher than my budget, he spoke with his manager and got me a $25 discount. Was able to schedule an appointment right then and there.
larry zawodniak
kirk hodges was the reason i chose to use safepro for my windshield replacement. there are many choices out here (az), after talking to a few different companies i was impressed w/ kirks professionalism. he called my insurance company while i was on the phone with him and took care of all the details. the next day my windshield was replaced by victor (another great employee who answered all my questions and did a great job on the install). very happy with the whole experience and will recommend safepro to anyone who’ll listen.
Doug Stanford
Raphael was very good at communication and how exactly the process works.
The installer (Bob) was very professional and did an excellent job and stated he will return to install the rain sensor that he didn’t have available on his van.
Overall, this was a very smooth process and they worked with us to accommodate our schedule.
Jerry Jordahl
It started with the first call. I had called another national firm and was placed on indefinite hold. I then call Safepro and the phone was answered on the 3rd ring. The person was very pleasant and was from accounting but took all my information and then xfer’d me to my rep immediately Anthony. Likewise, he was very friendly and helpful and answered all my questions promptly. He then worked directly with my insurance to get it all covered and followed up with me with all the details. I was VERY impressed by the entire company and will not hesitate to refer Safepro to others. I like that it’s local, friendly, and prompt.
The only negatives I wish to comment on is that I was not home when the replacement person installed the new glass. There was tape holding the windshield in place but no note of indication as to how long I needed to keep the tape on. A quick note or even writing on the tape with that info would have been helpful. One other thing is the sticker left inside with your # and message or free chip replacements. I do not like those stickers and it won’t come off. I had to use a razor and solvent remover to get it off. I’d suggest asking the customer if they would like the sticker added before just adding it.
But overall, it was a great experience. Thank You
Shannon Davenport
My windshield started to crack last week and it was still under warrantee with SafePro. When I called, Raphael went above and beyond to help me. He scheduled the inspection but also wanted to be sure our windshield got replaced if the damage wasn’t covered by warrantee. When I called my insurance agent last week, she said we would have to pay our $500 deductible to get the windshield fixed so soon. Raphael called my insurance company for me, found out we had a $0 deductible, and set up a time for the inspection and replacement the next day. We are taking a road trip for our 2 year old’s birthday next Tuesday, and it is a huge relief that we won’t have three huge cracks to worry about while we drive. Thank you for going the extra mile Raphael!!!
Patty Moscarella
Excellent Service; was on time and were very polite!!!!!
Kathy Lake
I had no problems or issues. Daniel assisted me.