I have called eight places before I contacted this company.. I was already thinking great this windshield replacement is going to put a hole in my pocket. Luckily the owner answered and he explained about the company and said “I appreciate you calling us.” You can tell that he meant it, at this point I knew ill be doing business with this company. The biggest things I enjoy hearing is appreciate, thank you with a meaningful caring voice. I appreciate you more for fixing my windshield for a price I can afford. Thank you!