Steve Noell

My Daughter is staying at the Ronald McDonald House in Aurora Colorado taking her son to his post op outpatient care for the next six weeks for his liver transplant that he received just before his first birthday 4 weeks ago. Unfortunately her car was vandalized on the 23rd of June and her front windshield was broken and needed to be replaced.
Myself being located in New Orleans I had no local contacts to remedy this situation. I found your company online this morning and was my first call when you opened. A young man named Joseph Graham answered the phone and I will tell you that he is one of the many angels that walk amongst us.
Not only was there the logistics issue of trying to coordinate between three different states, my daughters phone had become sketchy at best when trying to receive calls, so all of the information was having to be done through Facebook Messenger.
Joseph was so on point and patient and attentive to our needs, that he is the text book example of restoring ones faith in humanity. He took on our situation and made it his own making sure that my daughter and grandson would be taken care of in the most efficient and timely manner. After about a half dozen phone calls and many hours throughout the day, we finally were able to get the logistics nailed down.
Your company should be extremely proud to have a man like Joseph Graham on your staff! He cares about his customers and at the end of the day it felt like we had known each other since childhood. My daughter and grandson have had so many hurdles to overcome since Myles liver transplant a month ago, Joseph took this hurdle and made it go away for them. As a father that couldn’t be there in person to take care of this challenge, it was comforting that Joseph went so far above and beyond what anyone would have expected.
Please pass this message of gratitude and thankfulness to his superiors so that they are fully aware of this amazing soul that was on the other end of the phone in my family’s time of need.
Thank you again!!!!
Sincerely,
Steve Noell