Jeanne Schulze

The Customer Service on the phone was excellent for the most part, especially on my initial call dealing with Alex. My service window was 10a-2p. The tech was two hours late; the lack of communication was a little frustrating. I had to make a couple of calls to Dispatch to track him down. I guess the glass had broken and the tech had to go pick up a new windshield. Was supposed to be 1.5 hrs out. Finally heard from him after 2hrs. He was finished with the glass at 440p – 20min before I was off work. I wanted the glass to set for a few hours before I moved my car. He left dirty fingerprints on the windshield post trim inside and on the headliner. Part of the top windshield molding is wavey/warped, not flat/flush. He said it would flatten out as the molding was curled up in a package..it hasn’t flattened. Pretty disappointed in the experience after all the excellent reviews I saw online.