Was exceptional! She was friendly and kind over the phone and made sure that all my questions were answered as well as making sure my claim with my insurance company was finalized so that we could proceed to schedule my appointment for the following day. She made sure that windshield was in stock and made sure she made aware of the amount of cash I would be receiving for the services rendered. She also emailed me all the information about my appointment. She was a pleasure to speak with over the phone and I will be using and recommending SafePro Auto Glass because of her great service to all my friends and family. Thank you for the great service Kelsie!