It just wasn’t as fluid as the last time. I have had my glass replaced three times by safepro and overall I am happy with my accumulative experience. This last replacement, however, fell short of my expectations. Paul did a good job,initially, in handling my claim. After that is when things started to fall apart. Some at fault, some by happenstance. I was scheduled for a 10 to 2 PM time frame and when I called to verify they told me that I was the last one the list and that the installer would get there around 2pm. I have to take time off of work to get this done and have told them this in the past, perhaps I did not this time. I can’t be sure. Never the less the time would not due as it would, most assuredly, run well past 2pm before it was all said and done. A loss of a complete day instead of a half. I asked if he could come earlier and was connected to someone else. Well my call was dropped and when I called back I had to explain my dilemma again. I will say that safepro got my appointment time moved to 11am. I was very grateful for that however the installer was none to pleased when he showed up and was very short with me. He went over the vehicle to look for existing damage that he pointed out. No problem with that. What I do have a problem with is after the install he rushed me through the paperwork and I signed it without reading it. That will not happen again. He added some damage to the list that may or may not have been there to begin with. I will never know the answer to that. Not only did he add to the list, he neglected to point this out to me during signing off. I am led to believe this was on purpose. In addition to this a few days later I noticed that the glass sits high on the top and does not follow the roof line. I will be following up to see if the install is within the tolerance level. I hope it is as I do not want to go through another half day for a redo. After all this I had to follow up on the rebate check that, as I found out would not be sent out until the 14th day. Initially I was told that the check would be mailed but not when, even though I told him that last time the installer brought it to me. I assumed it would be within a couple of days as that is the time frame I received it the first time so I was surprised to get that information from Paul when I called back weeks later at which time he told me it was due out in two days. I do not put blame on him as he was probably following protocol. I then called back, when it sank in, to ask about the inconsistencies in delivery times. I forgot who I talked to but he looked at my history and cut the check then and there. I received it a day and a half later. Thank you.
In conclusion it was the installer and his lack of communication and professionalism that prompted this review. Everything else that I pointed out is to help you make the experience seamless from contact to completion. Especially when you are dealing with established customers, although I am sure you would want all customers to be satisfied through the entire process.
I have no doubt that we will be doing business in the future however this particular installer will not be returning to work on my vehicle.
Thank you for your time and patience in consideration of my review.
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