I would have appreciated a return call to address my concerns, as I had been informed would happen. After Dave the technician installed the Mercedes Benz windshield I inspected the windshield and noticed the thin black lines for the antennae had small bends in several places. Upon asking Dave the technician if this was a defect within the windshield or what could have caused this occurrence, his stated response was “I don’t know.” I expressed to Dave the technician that David Graham the sales associate from SafePro Auto Glass/TFS Glass Company had left me a phone message on Friday 11/17/17 that they had received approval from Geico to install the Mercedes Benz windshield, it had been received, inspected and ready to be installed on Tuesday 11/22/17. I expressed to Dave the technician that if the windshield had been inspected on Friday the person inspecting should have noticed this flaw/defect immediately. On 11/22/17 I signed the work order since Dave the technician had completed his job. I then called David Graham to discuss this matter however, David had left for the day and I spoke with Raphael. Raphael expressed he would assist me and I expressed my concerns about what I considered to be a defect in quality of the Mercedes Benz windshield’s internal antenna. Raphael asked me to take a picture with my phone and forward it to him. I expressed that I did not have a smartphone to take a picture and send it to him. I mentioned to Raphael he can call and speak with Dave the technician who installed my windshield since I had pointed out my concerns to him. Raphael stated he would follow up with Dave the technician and would call me back however, I have not received that call back from Raphael.
Robert Han
David was very professional and courtesous. I am very pleased, so far. He set up everything from calling Allstate and the date for the replacement, rating pending on the technician.
Ginger Kaladas
This company is phenomenal from the first call to the install. They are courteous and friendly and professional and I highly recommend them!
ERIC ATKINSON
THE BEST SERVICE WAS OUT TO REPLACE GLASS IN ONE HOUR AAAA+++++
ERIC ATKINSON
THE BEST SERVICE WAS OUT TO REPLACE GLASS IN ONE HOUR AAAA+++++
Stacey Moodyman
SafePro rep was very nice and courteous, he truly taught me like a customer and not just a number. Very friendly and personable. Explained the process thoroughly, called the insurance company for me. Made the process easy peasy!
Shawn Fox
David was amazing, state farm was being difficult and he kept cool and calm and reassured me everything would be taken care of. Was on the phone with me for the whole 45 minutes state farm transferred us from person to person. Went above and beyond.
Matthew Goddard
David was very quick to respond to a Yelp request for quotes. However, when I attempted to call back, I was unable to get past the answering message. Fortunately, David called to follow up and I was able to schedule the technician. The technician was on time, courteous, and did a good job.
Steven J Falteisek
Douglas Pierce
David gave me some great info on Diamon-Fusion glass coating and decided to give a try since it was offered at a discount. I have some trouble with nighttime glare and was my second windshield replacement in 6-months. These work trucks carrying gravel on freeways need to be more careful securing their loads. It’s still a little early for me to claim it as emphatically awesome, but the coating seems to be working as stated so far. Thanks for the heads-up David!